Return & Refund Policy
We protect your purchase with money-back guarantee. Shop with confidence.
Money Back Guarantee
30 days to return if not satisfied
Return Shipping
Free if product is defective
24/7 Support
Customer service always available
1. Return Period
You have 30 calendar days from the delivery date to request a return. After this period, returns will not be accepted except for factory defects covered by warranty.
2. Product Conditions
To be eligible for return, the product must be:
- Unused and in the same condition as received
- In complete original packaging
- With all accessories and tags included
- Accompanied by proof of purchase
3. Refund Process
Request return
Ship product
Inspection
Refund
Once your product is received and inspected, we will process the refund within 5-7 business days. The money will be credited to your original payment method.
4. Non-Eligible Products
Returns are not accepted for:
- Customized or made-to-order products
- Used or opened personal hygiene products
- Gift cards or digital codes
- Sale items or final clearance
5. Shipping Costs
| Situation | Return shipping cost |
|---|---|
| Defective / Damaged product | Free (we pay) |
| Wrong product sent | Free (we pay) |
| Change of mind | Customer pays |
Need help with a return?
Our support team is available 24/7 to assist you.
support@pascalshops.store